Refund policy

Due to the perishable nature of most of our products, our returns policy is limited, and we cannot accept returns on any foodstuff. We want to ensure you have a great experience with The Kebab Club, so If you're not happy with your order, don't hesitate to get in touch with us at admin@thekebabclub.co.uk to explain the issue, and we'll do what we can to make it right.

Non-perishable goods, such as merchandise and accessories, are subject to a 30-day return policy. Please get in touch with us at admin@thekebabclub.co.uk to arrange the return. Items returned to us without previous arrangements cannot be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Sale items and gift cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we've received and inspected your query and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within ten business days. Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please get in touch with us at admin@thekebabclub.co.uk.

Shipping costs

Shipping costs are not refundable. You'll be responsible for the shipping costs if you return an item.

Last updated: 18 September 2023